Terms of Use

Agreement, purpose, and license

These Terms of Use ("Terms") are a binding agreement between you and Artful Intelligence, LLC governing Protocol and related services. By selecting Agree & Continue or using Protocol, you confirm that you have read and agree to these Terms, the Privacy Policy, and the Health & Safety Disclaimer, each incorporated by reference. You may use Protocol only if you have legal capacity to enter this agreement and are not prohibited from using it by applicable law.

Protocol is a personal organizational and arithmetic tool for user-entered records. It is not a medical service and does not replace prescription labeling, professional instructions, independent verification, or emergency care. You are solely responsible for your inputs, configurations, interpretation, compliance with law, and every decision or real-world action. Subject to these Terms and applicable marketplace terms, Artful Intelligence grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use Protocol on devices you own or control solely for its intended purpose. Protocol is licensed, not sold.

Acceptable use and your content

You may not misuse Protocol or help anyone else do so. As between you and Artful Intelligence, you retain ownership of information you enter. You grant us a limited license to host, process, transmit, reproduce, and disclose that information only as needed to provide requested services, operate and secure Protocol, comply with law, and enforce these Terms. You represent that you have all rights and permissions needed for information you enter, import, export, or send. Exports are unencrypted once created and are controlled by you and the destination you select. If you submit ideas or feedback, you permit us to use them without restriction or compensation, but this does not grant us ownership of your medical records or other user content.

• Do not violate law, professional duties, prescription requirements, intellectual-property rights, privacy rights, or another person's rights.
• Do not use Protocol to facilitate unlawful, counterfeit, adulterated, mislabeled, unapproved, non-prescribed, or unsafe products or conduct.
• Do not bypass security, probe or disrupt services, introduce malicious code, scrape at unreasonable volume, abuse accounts, or attempt unauthorized access.
• Do not reverse engineer, decompile, modify, distribute, rent, lease, sell, sublicense, or create derivative works except to the limited extent a restriction is prohibited by law.
• Do not represent Protocol output as professional advice, regulatory authorization, proof of compliance, or a verified source of truth.

Existing accounts, third parties, and availability

You are responsible for maintaining control of your device, email, Apple account, and authentication links. Notify us promptly of suspected unauthorized access. We may suspend or terminate an account to protect the service, comply with law, address risk, or enforce these Terms. For an existing account, deletion is governed by the Privacy Policy and available account controls. We do not promise that records, exports, reminders, or account services will always exist, remain compatible, or be continuously available.

Protocol relies on operating-system features and may interact with third-party services or destinations governed by separate terms. Artful Intelligence is not responsible for third-party services, content, availability, or conduct. We may modify, suspend, discontinue, limit, or update Protocol and may impose reasonable limits to protect users or infrastructure. We do not guarantee uninterrupted operation, compatibility, notifications, data retention, catalog availability, support response, or correction of every defect.

Apple, warranties, and liability

If you obtained Protocol through Apple, these Terms supplement applicable Apple Media Services Terms and Apple's Standard Licensed Application End User License Agreement and do not reduce non-waivable rights under those terms. Apple is not a party to these Terms and has no obligation to furnish maintenance or support. To the extent required by Apple's minimum terms, Apple and its subsidiaries are third-party beneficiaries entitled to enforce applicable provisions after your acceptance.

TO THE FULLEST EXTENT PERMITTED BY LAW, PROTOCOL AND ALL RELATED CONTENT AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. ARTFUL INTELLIGENCE DISCLAIMS EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AVAILABILITY, SECURITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT OUTPUTS, DEFAULTS, FORMULAS, CATALOG DATA, REMINDERS, RECORDS, EXPORTS, OR OTHER FUNCTIONS ARE ACCURATE, COMPLETE, CURRENT, SAFE, ERROR-FREE, OR SUITABLE FOR YOUR CIRCUMSTANCES.

TO THE FULLEST EXTENT PERMITTED BY LAW, ARTFUL INTELLIGENCE AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; PERSONAL OR BUSINESS INTERRUPTION; LOST PROFITS, REVENUE, GOODWILL, OR DATA; LOSS OF USE; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM USER INPUT, REAL-WORLD ACTIONS, THIRD-PARTY PRODUCTS, MISSED NOTIFICATIONS, OR LOST RECORDS, EVEN IF ADVISED OF THE POSSIBILITY. THE TOTAL AGGREGATE LIABILITY OF ARTFUL INTELLIGENCE FOR ALL CLAIMS ARISING FROM OR RELATING TO PROTOCOL WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID ARTFUL INTELLIGENCE FOR PROTOCOL DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US $100). These limitations do not exclude liability or remedies that cannot lawfully be excluded or limited.

General terms

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Artful Intelligence and its members, managers, employees, contractors, licensors, and service providers from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful or unauthorized use, your content, your breach of these Terms, or your violation of another person's rights. You may stop using Protocol at any time and may delete local data or an existing account using available controls. We may suspend or terminate access for a material breach, legal requirement, security risk, discontinued service, or conduct that could harm others or Protocol.

Except where mandatory law provides otherwise, these Terms are governed by North Carolina law without regard to conflict-of-law rules. You and Artful Intelligence consent to exclusive jurisdiction and venue in the state courts located in Wake County, North Carolina, or the federal court serving that county, for disputes not otherwise resolved informally. These Terms, the Privacy Policy, the Health & Safety Disclaimer, and applicable marketplace terms are the entire agreement about Protocol. We may update these Terms prospectively; material changes may require renewed acceptance. Nothing here waives a non-waivable consumer protection or statutory right. Use Settings > Help & Feedback, the private Support & Privacy Request form, or support@theprotocolapp.co for questions.